lumencove Terms of Service

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Welcome to lumencove. These Terms of Service ("Terms") set out the rules that apply when you visit or use lumencove's website, mobile platform, products, and customer services. By browsing our platform or placing an order, you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by lumencove, you confirm that you have reviewed and understood these Terms and consent to be bound by them, together with any laws and regulations that apply to you. Should you disagree with any part of these Terms, you may not access our website or use our services.

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2. Use of Website & Account Responsibilities

• Eligibility: You must be 18 years of age or older, or have reached the legal age of majority where you reside, to place orders through this website.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. The following actions are not permitted:
  • Participating in fraudulent behavior or submitting fictitious orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our consent;
  • Trying to breach site security, data infrastructure, or other users' accounts;
  • Reselling lumencove products for commercial profit without our express written permission.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We strive to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally happen.
• Price & Order Corrections: If an obvious pricing or typographical error is identified, lumencove may correct the mistake and adjust or cancel any affected orders before they ship, providing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may set limits on order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before your order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on lumencove's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to lumencove and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, lumencove will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase should first be submitted to lumencove's support team for informal resolution.

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9. Changes to These Terms

lumencove may update or revise these Terms at any time. Significant changes will be announced by publishing the revised terms on our website. By continuing to use our website or services after any updates take effect, you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: lumencove
• Customer Support Email: [email protected]
• Customer Support Phone: 17605243626
• Physical Business Address: 3734 PECK RD APT 59, EL MONTE, CA 91731, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST